Director of HRIS

Job Description

Always Compassionate Home Care provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life. By bringing together several of the top home health agencies in the state, we have become one of New York’s leading providers with strategically placed offices that serve thousands of clients every day.

Always Compassionate Home Care is seeking a HRIS Director who oversees design, development and management of various Workday HR systems. The HRIS Director is a leader as well as hands-on technical expert for HRIS and will help build and execute a technology roadmap that balances the strategic and operational needs of HR.

ROLE & RESPONSIBILITIES:

• Develop strategy and provide tactical direction to the IT department as it relates to Workday with management and ownership for the Core HR/Payroll system, HR Portal, service center enabling technologies, reporting and security management
• Oversee the implementation and ongoing management of the service center core enabling technologies, including case management, knowledge base, telecommunications, and electronic records management
• Partner with the Information Technology team to effectively manage HR systems
• Oversee the system reporting of all HR tools, including the data warehouse
• Lead the planning and deployment of system upgrades, including the scheduling of key activities and communicating of system downtime to appropriate parties
• Establish partnerships with 3rd party vendors to ensure effective service delivery
• Develop and maintain awareness of HR data security and comply with policies and procedures set by the Global Data Management and Data Security COE
• Act in accordance with data security principles and enforce compliance in key areas, including system security and Safe Harbor
• Research and provide recommendations to leadership on new technologies that could be utilized to improve service center effectiveness and the customer experience
• Coordinate with Service Management team to develop and implement business continuity plan for all HR systems
• Coach, mentor and provide leadership development to team members in order to achieve agreed upon service levels
• Oversee the interviewing and hiring of team members, encouraging diversity of background and experience
• Communicate frequently and effectively with team members, leaders, stakeholders, and clients, both formally and informally
• Manage operational budget for the HR Systems Management team
• Perform special projects and related duties as assigned
• Such other duties as may be required by business needs

KNOWLEDGE & EXPERIENCE:

• 5+ years’ experience in Human Resource Information Systems or related field with a particular emphasis on Workday
• Extensive knowledge of and experience with HR Information Systems, including security and reporting tools
• Accomplished project Management skills
• Proven experience in managing of various large, complex teams in a Service Center environment
• Success in operating in a tiered service delivery model, including self-service, contact center and transaction components
• Experience in managing to Service Level Agreements in a metrics driven organization
• Extensive working knowledge of global ERP systems and/or SaaS tools
• Knowledge of service center enabling technologies, including case management and knowledge base systems
• Ability to develop and maintain 3rd party vendor relationships and contracts, add input to relevant contract negotiations in partnership with procurement and legal colleagues as needed