Front Desk Receptionist/Customer Service Liasion

   Posted: November 23, 2022    Location: Melville, NY    Job Type:

Job Description

The Front Desk Receptionist/Customer Service Liaison handles all visitors, calls and administrative duties for all person’s utilizing our Melville office. They are the first point of contact with our internal and external colleagues. They must present a professional appearance and demeanor that it is inviting to all those they interact no matter the medium. He/she assists in the running of the office to ensure all requests are directed or satisfied to develop the business growth.

 

Responsibilities:

  • Answering incoming calls and directing them to appropriate personnel and or department.
  • Greeting Clients and potential applicants and assisting them as needed.
  • Linking calls to appropriate client schedules.
  • Trouble-shooting discrepancies.
  • Contacting caregivers and /or clients, as necessary, to investigate missed calls, phone number errors, overlapping shifts, late or missed calls, etc.
  • Answer all telephone calls in a professional, knowledgeable, and inviting manner.
  • Assisting the Human Resources Department with applicant on-boarding as necessary.
  • Various clerical duties: scanning, emailing, copying, filing, etc.
  • Perform other functions and projects as assigned by management.

Qualifications

  • Ability to communicate verbally and written word.
  • Bilingual in Spanish is a requirement.
  • Home Care experience is preferred.
  • Outstanding interpersonal and customer service skills.
  • Ability to answer phone in a professional manner.
  • Excellent organizational skills and attention to detail.
  • Proficient in time management with a proven ability to meet deadlines.
  • Medical field or office experience.
  • Proficient with various HR Systems/ Microsoft Office Suite or related software.

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    Always Compassionate Home Care provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment related decisions are based solely on relevant criteria including experience and suitability.  If you require assistance to fill out this application form or during any phase of the job application process, please notify the person who gave you this form or Always Compassionate Home Care’s Human Resources Department and every reasonable effort will be made to accommodate your needs in a timely manner in accordance with federal, state, and/or local law.