Healthcare Account Manager

   Posted: March 27, 2023    Location: Newburgh, NY    Department: PCA Division    Job Type: Non-Clinical

Job Description

The Account Manager will focus directly on educating a prospective patient through the intake process leading to enrollment with Always Compassionate Home Care.

This person will work closely with referral sources, account managers, clinical team, and provider relations to ensure all tasks are efficiently completed associated with the enrollment process. Intake Coordinators direct job function would allow a patient receives the care they need and confirm all information about said patient has been recorded correctly.



  • Working knowledge of NYS DOH Health Care operations. Excellent organizational and time-management skills
  • At least 3-5 years of experience in a Home Care setting
  • Great communication, customer service and interpersonal skills
  • Attention to detail with problem solving skills
  • Strong customer service background


  • Obtains initial authorization for care from respected parties- Pharmacies or insurance companies
  • Refers to scheduling department need for coverage
  • Answers phones from referral sources for intakes
  • Reports back to referral source status of start of care
  • Documents and reports to Supervisor when there is a change in client status, change in service requirement, change in employee assigned to case and any unsatisfactory performance
  • Ability to use time efficiently
  • Ability to work in a fast-paced environment and demonstrated ability to multi-task
  • Technically savvy – proficient in use of smartphones, tablets, laptops, and other devices
  • Exceptional communication skills – demonstrated ability to communicate and follow-up in a timely manner
  • Bachelor’s degree required


  • 401(k)
  • Health Insurance
  • Dental/Vision
  • Aflac
  • Paid time off

If you feel your background and previous experience has granted you the necessary skills to succeed in this role, don’t waste time and apply today!


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    Always Compassionate Home Care provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment related decisions are based solely on relevant criteria including experience and suitability.  If you require assistance to fill out this application form or during any phase of the job application process, please notify the person who gave you this form or Always Compassionate Home Care’s Human Resources Department and every reasonable effort will be made to accommodate your needs in a timely manner in accordance with federal, state, and/or local law.